Mohammed Alabd
Mohammed Alabd
Vendor Inbound Team Leader Data Entry Team Leader Customer Support Specialist Front Office Coordinator Network Technician
Mohammed Alabd

Hello I'm Mohammed Alabd

Vendor Inbound Team Leader Data Entry Team Leader Customer Support Specialist Front Office Coordinator Network Technician

About Me

Mohammed Alabd


I'm excited to highlight my experience as a vendor support team leader at HungerStation, coupled with my proficiency in coding. Through leadership positions at reputable firms such as Carriage and HungerStation, I've refined my ability to lead teams and promote cooperation to reach common objectives. In the realm of coding, my expertise extends to web development, showcasing proficiency in PHP, MySQL, and backend development utilizing Node.js. My passion for innovation propels me to devise inventive solutions that propel projects to success. Additionally, I am an expert in utilizing Excel for data analysis and visualization.

  • 5+ Years Job


  • 300+ Projects


  • 120+ Meetings




My Professional Resume

My Professional Work History

Feb 2020 - May 2024
Inbound Team Leader - Hungerstation

Oversaw daily, weekly, and monthly performance of the team, ensuring efficiency and quality through continuous monitoring and coaching. Provided guidance and coaching to agents to enhance their performance and address any issues. Developed Standard Operating Procedures (SOPs) to streamline processes and maintain consistency. Managed team schedules to optimize coverage and productivity. Designed and implemented dashboards for both the team and management to track agent performance effectively.

Jan 2019 - Jan 2020
Data Entry Team Leader - Carriage

Supervise and lead a team of data entry operators to ensure accuracy and efficiency. Managed key accounts requests, prioritizing them effectively to meet client needs. Allocate tasks, monitor progress, and provide guidance to team members. Conduct quality checks to maintain data integrity and meet deadlines. Serve as a point of contact for escalations and liaise with management to address issues.

Bahrain Kuwait restaurant
Jan 2017 - Dec 2018
Customer Support Specialist - Bahrain Kuwait restaurant

Handle inbound and outbound calls professionally and efficiently. Provide customer support, answer inquiries, and resolve issues.

Ensure Services Bahrain
Jan 2014 - Jan 2017
Front Office Coordinator - Ensure Services Bahrain

First point of contact for visitors, providing exceptional customer service. Maintain office supplies and assist with administrative tasks such as data entry and filing.

Zain Bahrain
Jan 2008 - Dec 2012
Network Technician - Zain Bahrain

Install, maintain, and troubleshoot computer networks, ensuring optimal performance and security

My Professional Work Skills

Websites Development


ERP System Odoo, Salesforce


Reporting & Dashboard Power BI


PHP & Node js Backend developer


Proficient in Microsoft Office Products


Team Player & Leadership




My Professional Language Skills





My Education Background History

Exalt Institute
Jan 2011 - Jun 2011
Exalt Communication Radio & Product Training - Exalt Institute

Exalt Communication Radio & Product Training

Ahmed Al-Omran School
Jan 2001 - Dec 2003
High School Degree - Ahmed Al-Omran School

High School Degree


Need Some Help?

Contact Information Find me here