Mohamed Alabd - Resume / CV CMS

Hello I'm Mohammed Alabd

Vendor Inbound Team Leader Data Entry Team Leader Customer Support Specialist Front Office Coordinator Network Technician

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About Me

Mohammed Alabd

Bahraini

I'm excited to highlight my experience as a vendor support team leader at HungerStation, coupled with my proficiency in coding. Through leadership positions at reputable firms such as Carriage and HungerStation, I've refined my ability to lead teams and promote cooperation to reach common objectives. In the realm of coding, my expertise extends to web development, showcasing proficiency in PHP, MySQL, and backend development utilizing Node.js. My passion for innovation propels me to devise inventive solutions that propel projects to success. Additionally, I am an expert in utilizing Excel for data analysis and visualization.

5+ Years Job

Experience
300+ Projects

Completed
120+ Meetings

Successful

Resume

My Professional Resume

My Professional Work History

Feb 2020 - May 2024

Inbound Team Leader - Hungerstation

Oversaw daily, weekly, and monthly performance of the team, ensuring efficiency and quality through continuous monitoring and coaching. Provided guidance and coaching to agents to enhance their performance and address any issues. Developed Standard Operating Procedures (SOPs) to streamline processes and maintain consistency. Managed team schedules to optimize coverage and productivity. Designed and implemented dashboards for both the team and management to track agent performance effectively.

Jan 2019 - Jan 2020

Data Entry Team Leader - Carriage

Supervise and lead a team of data entry operators to ensure accuracy and efficiency. Managed key accounts requests, prioritizing them effectively to meet client needs. Allocate tasks, monitor progress, and provide guidance to team members. Conduct quality checks to maintain data integrity and meet deadlines. Serve as a point of contact for escalations and liaise with management to address issues.

Jan 2017 - Dec 2018

Customer Support Specialist - Bahrain Kuwait restaurant

Handle inbound and outbound calls professionally and efficiently. Provide customer support, answer inquiries, and resolve issues.

Jan 2014 - Jan 2017

Front Office Coordinator - Ensure Services Bahrain

First point of contact for visitors, providing exceptional customer service. Maintain office supplies and assist with administrative tasks such as data entry and filing.

Jan 2008 - Dec 2012

Network Technician - Zain Bahrain

Install, maintain, and troubleshoot computer networks, ensuring optimal performance and security

My Professional Work Skills

Websites Development

85%

ERP System Odoo, Salesforce

85%

Reporting & Dashboard Power BI

75%

PHP & Node js Backend developer

70%

Proficient in Microsoft Office Products

90%

Team Player & Leadership

100%

Communication

95%

My Professional Language Skills

English

85%

Arabic

100%

My Education Background History

Jan 2011 - Jun 2011

Exalt Communication Radio & Product Training - Exalt Institute

Exalt Communication Radio & Product Training

Jan 2001 - Dec 2003

High School Degree - Ahmed Al-Omran School

High School Degree

Contact

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Contact Information Find me here

Phone

+973-33333333

Email

[email protected]

Address

A'ali - Bahrain